All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates and Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery time is 5-7 business days for standard shipping.
Expedited shipping options are available at an additional cost.
Shipment Confirmation and Order Tracking:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes:
On&On is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Delayed or Lost Orders:
If your order is delayed beyond the estimated delivery time, please contact us at sapl205@yahoo.co.in. If your order is lost in transit, we will initiate an investigation with the carrier and take appropriate action to ensure your satisfaction.
Refund and Return Policy
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return
To start a return, contact us at sapl205@yahoo.co.in with your order ID and other necessary information. If your return is accepted, we will send you an email to notify you that we have received the returned item, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as custom products (e.g., special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. In case of a refund, shipping charges will be deducted and the balance amount will be refunded.
Additional Points
Return Shipping Costs: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Processing Time for Refunds: Once your return is received and inspected, please allow 5-7 business days for the refund to be processed and for the credit to be applied to your original method of payment.
Partial Refunds: In certain situations, only partial refunds may be granted (if applicable) – for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
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